Legal

Terms of Service

The agreement between a business customer and Media Holding for the use of Sovereign AI Cloud — accounts, keys, fees, credits, liability, Estonian law.

Privacy Policy

What personal data Media Holding processes for this site, the cabinet and the API, on which legal basis, for how long, with which sub-processors, and what rights you have under the GDPR.

Data Processing Agreement

The Article 28 GDPR agreement under which Media Holding processes personal data on a customer's behalf — with Annex I (subject matter), Annex II (technical and organisational measures) and Annex III (sub-processors).

Acceptable Use Policy

What may not be done with Sovereign AI Cloud — including the practices prohibited by Article 5 of the EU AI Act — how we respond to abuse, and the rule on resale.

Service Level Agreement

The availability commitment for dedicated instances — the target, the service credits, the exclusions, the maintenance windows and how availability is measured on the status page. Applies only when signed with an order.

Refund and Credits Policy

When fees are refunded, how prepaid credits and service credits work, what happens on cancellation, and how to ask.

AI Transparency Notice

Which AI models the platform serves and who developed them, their known limitations, what we provide to you as a deployer, and what you must disclose to your own users under Article 50 of the EU AI Act.

Security and Trust

Where each class of data lives, what zero retention means in practice, the technical and organisational measures and their current status, the incident contact and the responsible-disclosure rules.

Impressum

The legal notice — who operates this site and the platform, how to reach them, and under which register and authority they operate.

Cookie Notice

This site sets no cookies. The customer cabinet sets one strictly necessary session cookie. Nothing from third parties.