REFUND AND CREDITS POLICY

1. Scope

This policy is part of the Terms of Service of Sovereign AI Cloud and applies to business customers. It explains refunds of fees, the handling of prepaid credits and service credits, and cancellation. Nothing here limits rights that mandatory law grants.

2. Dedicated instances

2.1 Dedicated instances are billed monthly in advance. You may cancel at any time from the cabinet or by email; the cancellation takes effect at the end of the paid period, and the instance stays available until then.

2.2 Fees for the current period are not refunded, except: (a) if we terminate the instance for our own convenience, (b) if you terminate because of our material breach that we did not cure within 30 days of notice, or (c) if you terminate because you do not accept a material change to the Terms of Service or to the price. In those cases we refund the unused part of the period pro rata.

2.3 Service credits under a signed Service Level Agreement are applied to the next invoice. A service credit confirmed before termination and not yet applied is refunded with the final invoice.

3. Prepaid credits

3.1 Prepaid credits are consumed by usage at the rates published at the time of purchase and are not refundable once consumed.

3.2 Refund of a remaining balance: [FOUNDER DECISION PENDING — proposed: the remaining balance of prepaid credits is refunded on request, minus the payment fees charged to us]. As a business customer you have no statutory withdrawal right; whatever rule is decided here is a voluntary commitment.

3.3 Prepaid credits expire 12 months after the date of purchase. Expired credits are forfeited and not refunded. We remind the administrators of your organisation by email 30 days before credits expire.

3.4 If we discontinue the Services or a material part of them before your credits are consumed, we refund the unused credits of that part pro rata.

4. Duplicate and erroneous charges

A duplicate charge, a charge after cancellation, or a charge that does not match an order is refunded in full as soon as we confirm it. Tell us at [CONTACT EMAIL] with the invoice number; we confirm within five business days.

5. How refunds are paid

Refunds go to the original payment method through Stripe within 14 days of our confirmation. Refunds of invoiced payments go to the bank account from which the invoice was paid. We do not refund in credits unless you ask for it. Bank or card fees charged by your own provider are not refunded.

6. Disputes

If you disagree with a decision under this policy, write to [CONTACT EMAIL]; a person who did not take the original decision reviews it within ten business days. This does not limit your right to bring the matter before the court named in the Terms of Service.